Your Questions Answered About Wannasee Penrith Tickets HOW DO I BUY TICKETS? Collapse Before the festival day, you can buy tickets from this website using a debit or credit card, such as VISA or MASTERCARD. You can also buy tickets from one of our local ticket outlets (tourist information, shops, etc) that are listed on each festival’s Tickets Page and on the festival posters and flyers. Wannasee Penrith sold out in the last 5 years but if there are tickets for this year’s event still available on the festival weekend then they will be sold at the entrance gate, at a higher price than the Early Bird or First/Second Release Advance ticket prices, but to be sure you don’t miss the festival we’d recommend buying them in advance. Any ticket queries, please email us via our Contacts Page. You can also buy tickets from local outlets in person. For outlet details please see the bottom of the Event Info page. WHAT IS AN EARLY-BIRD TICKET? Expand If you buy your tickets during the Early Bird period, you’ll get them for a reduced price that will be up to 40% less than the full price. The Early Bird promotion will be for a strictly limited period, before the subsequent First and then Second release of Advance price tickets, and announcements before it is due to finish will be made on the web site and Facebook. CAN I BUY TICKETS ON THE DAY? Expand Tickets may be available on the day, if the event hasn’t sold out in advance, but will only be available at the gate and will be a higher price than the advance order ticket prices. If you don’t want to risk missing out, it's best to buy them in advance at the cheapest Early Bird price, or subsequent First or Second Release tickets. DO CHILDREN NEED TICKETS? Expand If your child is 0-4 years old they will not need a ticket to enter the festival but must be accompanied by a ticket-holding adult. Please note all children under 18 years old (including those aged 5-13 or 14-17 with a ticket) can only enter the festival if accompanied by a paying adult (18+ yrs). ARE THERE ANY TICKET PRICE CONCESSIONS FOR THE DISABLED OR THEIR CARERS? Expand There are no discounts for our disabled visitors, but the festival has full disabled facilities. If you are accompanying a cared-for person who has a ticket, however, we will allow you in for free. To apply for a free accompanying carers ticket please email us via our Contact Page to confirm your purchased ticket(s) order reference number and confirmation of PIP or other disability allowance and we will email back a link to order your free Carers ticket. For details of the Disabled Access Permit to access the disabled facilities please see our Tickets Page. HELP - IT’S FESTIVAL DAY AND I DON’T HAVE MY TICKETS! Expand If it’s the festival day and you don’t have your tickets then a ‘last ditch’ lifeline is available. We will be able to check you in manually using our database of the names of the people who order the tickets. However, if we can’t find your booking on the system please don’t be surprised if we ask you a security questions, such as your address or the last 4 digits of the card you paid with, so that we know we have the right person. CAN I TRANSFER TICKETS TO ANOTHER FESTIVAL? Expand No, we cannot transfer your tickets between festivals due to the ownership rights of each festival. CAN I HAVE A REFUND? Expand Refunds will only be given under exceptional circumstances that prevent you from attending the event. If you’ve already received your tickets they will become invalid once the booking is cancelled. Bookings can never be refunded after or during the festival. HELP - I HAVEN’T RECEIVED MY TICKET! Expand If you haven’t received your ticket within the allocated time frame (all e-tickets are emailed out to all customers 14 days before the festival) please contact us using the Contact page, confirming the details of your tickets order, as we will use these to find your booking. The original tickets we sent will become void once we have established that your tickets were not received and new ones will be emailed to you. WHERE CAN I PARK? Expand Parking is FREE & will be clearly signposted from the main road. Although we will take every precaution to ensure all vehicles are safe, parking is at the owners risk and Wannasee Ltd cannot be held liable for any damage to vehicles when parked here. WHAT DISABLED PARKING IS THERE? Expand Disabled parking is available at the main site but you will need to be in possession of an official valid blue disabled parking badge. If you require disabled parking questions or have any special requirements, you are welcome to email us before the festival, via our Contact page. TRADERS/VOLUNTEERS & SPONSORS CAN I VOLUNTEER TO WORK AT WANNASEE FESTIVAL? Expand Volunteer recruits to help with general stewarding, bar duties and more, are welcome. Please email us using our Contact page giving us some details about yourself and what you would be interested in assisting with. Become part of our team and receive complimentary tickets and more. WHERE CAN I GET MORE INFORMATION ABOUT BEING A TRADER AT WANNASEE? Expand Please email us using our Contact page, giving details about what you wish to trade, website links and contact number and we will get back in touch with you. I RUN A BUSINESS, ARE THERE SPONSORSHIP OPPORTUNITIES AT THE FESTIVAL? Expand We have many Wannasee Festival sponsorship packages available for all sizes of budget from advertising banners, new video screen advertising, to full corporate partnering packages. If you are interested and would like to find out more please get in touch our Contact email page. General Questions WHAT ARE THE EVENT OPENING TIMES? Collapse The main gate will open at 3.00pm on Friday & 10.30am on both Sat & Sun. The event will finish at approximately 11.00pm every evening with the main gates closing at 11.45pm. . CAN WE LEAVE AND COME BACK IN? Expand Yes, you can. When you enter the festival for the first time we will scan your ticket and provide you with a wristband to wear for the duration of the festival. Simply show your wristband to leave and re-enter the festival whenever you like. WILL THERE BE PLENTY OF CLEAN TOILETS? Expand Yes, we can guarantee that there will be an increased number of toilet facilities located at more points throughout the festival site and camping sites, including disabled toilets, and we will have a bigger team of cleaners on site throughout the weekend to ensure they are kept nice and clean. No more horrible festival toilets! WHAT’S THERE FOR THE KIDS? Expand There will be a variety of stalls, childrens rides/inflatables face painting, craft stalls and more, on site, throughout the festival. There may be a small charge on some of these whilst some will be completely free. Children can stay until the end of the music each day. CAN I BRING MY OWN FOOD & DRINK? Expand On first entry you are allowed to bring in one sealed bottle of soft drink or water, maximum 500ml. Other than that, a small picnic may also be fetched into the festival upon first arrival only, but glass and metal utensils and cool boxes are not allowed, for safety reasons. All other drinks must be purchased from our licensed bar, which will have a large variety of alcohol and soft drinks, with very competitive prices, unlike normal festival charges. There will also be a wide range of food stalls, again at very favourable prices. At Wannasee we want you to have a great time without emptying your wallet! WHAT DRINKS ARE AVAILABLE? Expand Wannasee Festivals have a huge draught bar offering lager, cider, beer and some real ales, also selling cocktails, spirits and soft drinks, all at reasonable prices. We don’t hit your wallet like some festivals! Hot drinks, including barista coffee and some soft refreshments will also be on sale at the food traders. We operate a challenge 25 policy at the festival, so please bring a recognised form of ID if you are lucky enough to look that young. WHAT FOOD IS AVAILABLE? Expand You can expect a great variety of World cuisine, (including breakfast for campers) such as pizza, burgers, hot dogs, curry, noodles, jacket potatoes, fish and chips, wraps, Greek food, specialist street food traders, and much more, plus all the sweet things you can think of from ice cream to milk shakes, and coffee baristas, all at reasonable prices. Not all of the food traders can guarantee to cater for all special dietary requirements, lifestyle choices or those with allergies or food intolerances, but will accommodate wherever possible. There will be food specialists catering a range of vegan and vegetarian foods. Please ask the individual food traders for information. CAN I BRING CHAIRS, TABLES OR BLANKETS? Expand Yes, you can. We do provide plenty of tables and chairs around the bar and food area, but cannot guarantee availability to everyone. If you really would like to sit throughout the festival then you are more than welcome to bring your own folding chairs or blankets. IS THERE A CASH POINT OR BANK CARD FACILITIES ON SITE? Expand There is no cash machine, but you can use cash or your credit or debit card (and contactless) at the bar and traders. ARE DOGS ALLOWED ON SITE? Expand We are dog friendly, and all we ask is that they are kept on a lead at all times. Please respect others and clean up, (dog mess bins will be on site) whilst also looking after your dog’s own welfare. WHAT DISABLED FACILITIES ARE THERE? Expand There are disabled toilet facilities on both the festival site and camp site. We have full disabled site access, a disabled camping and parking area, and we will be making an area of the site available exclusively for our disabled patrons to view the stage. Please order the free Disabled Access Permit with your tickets if you require access to the secured disabled facilities. If you have any other special requirements please do not hesitate to email us via our Contact Page. IS IT SAFE? Expand We provide a safe and secure environment at all of our festivals and our zero tolerance approach to disruptive behaviour is backed up by an experienced and professional security team. However, it is still the responsibility of parents to maintain the welfare of their children and we expect under 18 year olds to be accompanied an adult. A Lost Child Meeting Point will be clearly signposted and there will be security marshals and stewards (wearing bright yellow and orange tabards) throughout the site, who are happy to help at all times. We also provide a dedicated medical room that is staffed by trained medics and first-aiders. IS THERE A PHONE SIGNAL & WIFI AVAILABLE? Expand There is a good phone reception at the event for calls and mobile internet access. WILL THERE BE SECURITY SEARCHES? Expand Yes, all bags will be searched at the entry gate to ensure your safety and security. There may be a short waiting time while this process is carried out so we ask that you are patient, as your safety is our number one priority.